When paying through PayPal you can use any credit card.

If PayPal (or another credit card processor) does not accept payments from your country, please ask the seller for an alternative payment, such as bank transfer.

See a list of countries where PayPal is accepted:
https://www.paypal.com/it/webapps/mpp/country-worldwide

Yes, it is! The seller collect credit card payments using popular and trusted services, usually PayPal, or the largest Italian banks. All of them use state-of-the-art SSL technology to encrypt your transaction and made it as safe as possible.

The seller does not collect or store your credit card data.

No, all prices are net. They do NOT include any local taxes, customs duties or shipping fees.

Local taxes and customs duties are so different country by country that no automatic processing is possible. If due, they must cleared by you (usually on behalf of the international courier delivering the goods at your door).

If you have a business in the European Community with a VAT code enabled to trans-national purchases (VIES), you won't be charged any additional tax. If your VAT code is not enabled to trans-national purchases (or you even have no VAT code), the Italian VAT amount will added to your order (and then you will ask for a refund to your local tax office).

If your business is in the European community you can check your VAT code here:
http://ec.europa.eu/taxation_customs/vies/?locale=en
 

In the bottom part of each sub-order you can see the payment method(s) associated with your customer profile (usually credit card or bank transfer). No other payment than those displayed is available.

If you are allowed to pay by bank transfer you can see the bank account data of the seller at the bottom of each sub-order.

Anyway, the payment of an order usually takes places later. Each seller will process your sub-order to find out the best and cheapest shipping fees. Later the seller will send you a message detailing the total order amount (merchandise and shipment). Typically this happens within 24/48 hours from your order during work days.

At that time you will have to pay the total amount to each seller, by credit card (simply clicking a link included in the order summary and in the order email notification) or by bank transfer.

Notice about bank transfer: the order will be processed for shipment ONLY when the funds will be actually received and confirmed by the bank of the seller.

If you are dissatisfied with the products, you purchased from a given seller you are entitled to returning the merchandise (or a part of it), and get a refund or a full product replacement. Such a situation can happen only when you reasonably see an evident difference between the product and its description supplied by the seller into this B2B platform or because there is a real and documented fault.

Please read the following points carefully:

- Before shipping back one, some or all the products you purchased, please contact the seller (and NOT the ItalianModa B2B Mall), detailing as precisely as possible the reason for your decision about returning the products, and sending to the seller clear pictures showing the damage. Generic or unreasonable reasons won't be accepted. This is a "Business-to-Business" transaction involving a wholesale sale.

- You will be able to return the products AFTER getting a written confirmation by the seller only. All the communications from the seller will be by E-Mail.

- The purchase amount will be refunded, not the shipping fees (or any customs duty/tax fee).

- The shipping for returning the merchandise must be paid by you.

- The products must be in perfect condition, not used, and delivered to the seller with their original package and labels/tags. If one of these conditions is not met, the seller won't be able to refund or replace the products.

- The seller will decide whether refunding or replacing the products you returned. In case of replacement, the shipping fees will be paid by the seller. If the replacement products are in stock, the whole process will take about seven (7) days or more. If they aren't available, the seller will let you know the estimated delivery time.

 More points to remember:

- The products of the seller are usually packaged in sturdy boxes to prevent any reasonable damage during transportation. The seller is not responsible for any damage due to the shipper negligence or other external factors, though this is an extremely rare occurrence.

- All the products of the seller are carefully inspected before shipping. In the extremely rare case one or more products you received are broken or heavily damaged (not due to transportation issues. This means the original box and package must be intact), please take a few pictures clearly showing the damage and send them to the seller. If the damage is due to his fault, the seller will refund you or replace the products for free, including the shipping fees. The seller will be fully entitled to decide between refunding and replacing.

Yes, but due to the anti-fraud policy, this is possible ONLY if the alternative address is located within the same country of the invoice address.

The alternative address can be inserted during the registration process.

Please consider that orders to be shipped to an alternative address may trigger additional controls in order to avoid scams.

Orders are always shipped by a reliable international delivery service (for example DHL, UPS, FedEx, or others), trying to get the lowest rates.

The shipping cost is usually calculated AFTER receiving your order, within 24/48 hours, by each seller involved in your order.

In such a way each seller gets the lowest cost, enquiring the best delivery services. Then he will send you an E-Mail message (usually through this platform) with the updated summary of your order including the shipping cost. At that point, you will be able to pay the total amount by credit card (or bank transfer, if offered), following the clear directions sent by email and always available in the list of your orders placed through the Mall.

Shipping is NOT included in the price of products, unless of possible promotions.

After placing the order, you will receive an E-Mail message with the precise cost of the shipping, usually within 24/48 hours. After this, you will be able to pay the whole order amount (merchandise plus shipping) using one of the payment methods offered by the sellers (usually credit card via PayPal).

The shipping cost provided by each seller never includes possible customs duties and any other type of local taxes.

Each user has direct responsibility to maintain the privacy of his/her unique username and password, as both will provide access to this B2B platform, the user information you have submitted and give access also to some specific services of this platform (for example: "Order Management") on your behalf.

Please keep your username and password in a safe place and don't give them away. You should not disclose your password to any third party. Any such disclosure or other loss of control of your password could result in adverse consequences to you and disclosure of your personally identifiable information.

Our company uses industry standard security enhanced systems and physical restrictions in order to prevent third parties access to your user information.

Although we do our best efforts to maintain the privacy of your user Information, we cannot guarantee that your user information will not be intercepted by third parties illegal efforts. You provide the information at your own risk. Anyway, such a possibility remains highly unlikely.

You acknowledge that you are aware of security and privacy limitations, including but not limited to: 

1. the limitation of security, privacy and authentication measures and features in this system

2. that data or information on this B2B platform could be subject to eavesdropping, sniffing, spoofing, forgery, spamming, "impostering", tampering, breaking passwords, harassment, fraud, electronic trespassing, hacking, nuking, system contamination (including, without limitation, viruses, worms, and Trojan horses) causing unauthorized, damaging or harmful access and/or retrieval of information and data on your computer, may be subject to other security or privacy hazards or may not reach its destination or may reach an erroneous address or recipient.

We sometimes uses a feature of your Internet Web browser called a "cookie" to assign a unique identification code to your computer.

Cookies are tiny files that your Web browser places on your computer hard drive. These cookies are used to allow the use of some key-functions of this B2B platform. Such an information is used just to improve the service delivered by the platform. A part of such cookies are “session cookies”: they are deleted automatically when you disconnect or close the browser.

Cookies cannot be used to retrieve personal information from your computer, unless you knowingly and willingly provide such information to us. Since cookies are stored in human-readable form, we do not store any other user data such as passwords, preferences, etc. in cookie files. Our Company does not read cookies from your cookie file other than those placed there through your browser's interaction with our B2B  platform.

We strongly recommend to leave your browser support to cookies on, just to allow you to take full advantage of your E-Commerce experience. When you use our platform, we automatically tracks certain information about you. This information includes your domain name and IP address, your browser version, your operating system, the URL you came from (including third party URLs), the pages you visit within the platform, the URL to which you go upon leaving the site (including third party URLs) and some other minor data (including duration of your visit and screen resolution). Our company may use this unsensitive information to target marketing and business opportunities announcement to you, to monitor Site performance, utilization of features and services, traffic trends, and browser versions.

Registering voluntarily to our B2B platform or using some of its services, you will be required to provide certain personal information (example: full name, E-Mail address, company name, WEB site, etc.) and demographic information (e.g. position, business type, business interest, etc.).

This information is leveraged only by our company to deliver you occasional newsletters and E-Mail messages loaded with new products, news and business opportunities. You may prevent our use of your personal and demographic information by "opting out" from all mailing lists maintained by our company: simply send, at any time, a message to us with "Remove", using the links at the "About Us" section of the platform.

More, our company allows you to ask for an excerpt of your personal data stored in its archives: just send a message to ask for it (please report clearly your name, surname and E-Mail address to speed up the process), using the same links at the "About Us" section. Unless explicitly stated otherwise, the information you enter through any E-Commerce services, including, without limitation, requests for information, products and services, items for sale and other information are directly sent to our management system. Our company may use this information to let you know about possible products or services available through the platform or not that may interest you, or just for marketing or promotional purposes. As a necessary part of completing some transactions, your contact information could be shared with the other party/parties involved in business relationships arising from the B2B platform services, in accordance with our "Terms and Conditions". In order to complete some transactions over the platform, for example those related to the payment of Samples or Orders, you may be required to provide your credit card number, cardholder's name, expiration date, billing address and other billing information. An international service company like PayPal or an Italian bank service partnering with our company will collect such information through a secure SSL-based servers and will use such data solely as a warranty of your identity and commitment to activate such possible business transaction.

Our company sometimes makes use of the collected information to assist site administrators in assessing B2B use and traffic patterns, and to insure that users are in compliance with the B2B "Terms and Conditions". You may opt-out of receiving such information at any time: simply send us a message with "Remove" in it (a short explanation of your decision would be very kind and appreciated, just to understand if and where we went wrong). Our B2B platform may include links to other web sites ("Links"). We will not share personally identifiable information about users with the operators of such links, but may provide them with aggregate information. Our company is not responsible in any way for the privacy policies of the links, does not share their contents and expressly disclaims all responsibility and liability, which may arise there from. Our company will not disclose direct user information to any third parties other than in connection with a transaction in which you are involved. Our company will only release information when compelled by court order, or when we believe, in our reasonable discretion, that such disclosure is warranted to cooperate with inquiries by law enforcement agencies or in emergencies where physical safety is at risk. Our company may supplement the information provided by users with information that it may receive from third parties. By registering to our B2B platform or supplying personal data through one or more of its services, all users fully understand and unambiguously consent to the collection and processing of their personal information.

Our company is totally committed to maintaining the privacy of all users and customers information. Our company collect information from you submitted during the voluntary registration process to enter the B2B platform, as well as from E-Mail messages sent to the our staff. All information is safely stored and only a few qualified managers of our staff may have direct access to them.

Additionally, we may automatically track users access to areas within our platform just to collect pure statistical behaviour: our ultimate goal is to enhance your business experience with our company.

Users have the opportunity to change registration and demographic information previously provided: simply click the "My Data" option in the upper part of our B2B platform.

You can place an order including products coming from different sellers.

The order will be automatically organized in sub-orders, one for each seller.

Since each seller is directly involved in the sale of his products (so that wholesale prices can be kept as low as possible), each seller will ship those products from his warehouse.

You are supposed to pay the shipping costs from each seller.

Yes, but only if it has not been confirmed by any seller yet.
In such a case just visit the "Order Management" section in the B2B platform and click the red X at the far right of the order.

If the red X is not visible, this means the order has been already confirmed and cannot be canceled.

The vast majority of the products offered by the sellers in this B2B platform are made in Italy. This is usually highlighted in each product sheet. If in doubt, please ask the seller.

You can use the powerful filter options placed in the left column of the B2B platform to display "Made in Italy" products only.

Some companies offer products at a moderate or low price which have been designed in Italy but manufactured elsewhere. In such a case there is no "made in Italy" label in the product sheet.

All products available in this B2B platform are sold directly by the Italian companies  producing them (or distributing them wholesale).

Each company (seller) receives the order related to its products that you ordered. The company will inform you about the shipping costs, then you can pay for your order by credit card (usually via PayPal).

ItalianModa.com Srl, the company that developed and manages this B2B platform, is NOT involved in any way in the buying process between you and each seller, receives no commission on sales, and has NO responsibility in the relationship that is established solely between you and the seller.

ItalianModa.com Srl offers only online procedures and services for finding, see the products and issue a purchase order to every selling company.